Order Online
Frequently Asked Questions
Get the answers you need
Do I need a HomeBaseUSA account?
Yes! Creating a HomeBaseUSA.com account is quick and easy.
- Click REGISTER from the top right My Account tab
- Enter your name, email, and other personal information
- Click the I Accept button to agree to the Terms and Conditions
- You will receive an email confirming your account registration
How do I place my order?
- Verify that you are shopping in your local HomeBase location
- Choose from thousands of items on HomeBaseUSA.com from your smartphone, tablet or computer
- Choose In-Store Pick Up at checkout
Add additional authorized names for pick up if needed.
How do I know my order is being processed?
You will receive:
- An Order Confirmation email notifying you that your order has been placed
- A Pick Up Notification email when your order is ready, which will include:
- Driving Directions
- Phone Number of your local HomeBase
- Order Details
How do I pick up my Curbside Order?
Please bring the following to your local HomeBase location:
- Order Number
- Identification
- Form of Payment
Park in one of our convenient Curbside Pick Up Parking Spots and call the store phone number on the sign so that we can:
- Ask for your spot number
- Process your payment
(An associate will take your payment inside for processing.) - Bring your items to you and load them into your vehicle
How do I pick up my In-Store Order?
Park in a Reserved Parking Online Order Pick Up spot.
Head inside to our designated Online Order Pickup Counter with your:
- Order Number
- Identification
- Form of Payment
What if I need to change or cancel a Pick Up Order?
Please contact your local HomeBase for any:
- Changes
- Cancellations
- Questions
The store phone number will be listed on your Order Confirmation email.