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Order Online, Pick Up In Store — FAQ | HomeBase USA
Order Online. Pick Up In Store. Now available at HomeBase USA — shop online, pick up in store, simple, convenient, done.

Frequently Asked Questions

Get the answers you need

Create Account form on a laptop screen

Do I need a HomeBaseUSA account?

Yes! Creating a HomeBaseUSA.com account is quick and easy.

  • Click REGISTER from the top right My Account tab
  • Enter your name, email, and other personal information
  • Click the I Accept button to agree to the Terms and Conditions
  • You will receive an email confirming your account registration
HomeBaseUSA.com shown on a laptop and smartphone

How do I place my order?

  • Verify that you are shopping in your local HomeBase location
  • Choose from thousands of items on HomeBaseUSA.com from your smartphone, tablet or computer
  • Choose In-Store Pick Up at checkout
    Add additional authorized names for pick up if needed.
Open envelope with an email notification

How do I know my order is being processed?

You will receive:

  • An Order Confirmation email notifying you that your order has been placed
  • A Pick Up Notification email when your order is ready, which will include:
    • Driving Directions
    • Phone Number of your local HomeBase
    • Order Details
Curbside Pick Up parking sign

How do I pick up my Curbside Order?

Please bring the following to your local HomeBase location:

  • Order Number
  • Identification
  • Form of Payment

Park in one of our convenient Curbside Pick Up Parking Spots and call the store phone number on the sign so that we can:

  • Ask for your spot number
  • Process your payment
    (An associate will take your payment inside for processing.)
  • Bring your items to you and load them into your vehicle
HomeBase store front

How do I pick up my In-Store Order?

Park in a Reserved Parking Online Order Pick Up spot.

Head inside to our designated Online Order Pickup Counter with your:

  • Order Number
  • Identification
  • Form of Payment
Ringing telephone handset

What if I need to change or cancel a Pick Up Order?

Please contact your local HomeBase for any:

  • Changes
  • Cancellations
  • Questions

The store phone number will be listed on your Order Confirmation email.